I returned home in my lunchbreak today and found a recorded second-class envelope, with my name on it, bearing the Waitrose logo. Inside was a letter apologising for my unfortunate illness, and expressing Waitrose's doubts that their products could cause such terrible stomach upsets. It suggested I had picked up the bug elsewhere. I hadn't, but it didn't really matter what they thought anyway, because attached at the bottom of the letter was a voucher for £25!!!
Gemma 1 - Waitrose 0
A small victory , I think.